Account deletion

01App concerned

This page concerns the DevPulse account, the INAIRIS client portal, used on the inairis.com website and in the DevPulse mobile app (Android and iOS). The app and the website are published by Hangzhou Qiyuan Ying Technology Information Co., Ltd., trading as INAIRIS.

Accounts are created by invitation from INAIRIS. Anyone who has one (client, tester, team member) can ask for it to be deleted.

02Delete your account in the app

Open DevPulse, then the “More” tab, “Profile”, and in the “Danger zone” tap “Delete my account”. Enter your password, retype the email address of the account and confirm.

Deletion is immediate and permanent: you are signed out and can no longer sign in. The same button exists on the website, in “My profile”, after signing in to the DevPulse portal.

An administrator account cannot delete itself: write to us in that case.

03Request deletion by email

If you can no longer sign in (lost password, lost device, app uninstalled), write to contact@inairis.com from the email address of your account, with the subject “Delete my DevPulse account”. Give your name and, if possible, the project concerned. We may ask you to confirm your identity before acting.

The INAIRIS team then deletes the account from the administration, with the same effect as in the app, and confirms it to you by email. We handle each request as soon as possible.

You can ask at the same address to access, correct or delete your data.

04What is deleted

Upon deletion: the account record (name, email address, password, role, language), your access to all projects, pending invitations to your address, any suspensions of the account and your private personal notes. Your open connections (session and live messaging) are closed.

05What is kept

The messages, documents, tasks, shared notes and invoices that you created or uploaded in a project remain in that project, under your name: they are part of the file shared with the client and the team and, for invoices, of billing.

The activity-log lines concerning you (date, action, account, IP address) are kept for the security and traceability of the service.

To ask for this content to be erased as well, say so in your email to contact@inairis.com: we review each request.

06Backups

The server’s nightly backups are renewed automatically: a deleted item may remain in them for up to about eight weeks, then disappears with the archive that contains it.

07After deletion

Deletion is permanent: to regain access, INAIRIS must invite you again. The details of the data processed by DevPulse are in the privacy policy.